Progressive roadside assistance review: Cost, services and consumer reviews


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UPDATED: 2021-02-18T21:55:14.288Z
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A man changing a tire on a white car on the side of the road with Progressive roadside assistance.

Progressive is a well-known and popular car insurance provider, instantly recognizable through their now-iconic advertising. Similar to many insurance providers, they offer roadside assistance for drivers who experience flat tires, dead batteries, and other car issues that could leave a driver stranded, potentially in an unknown area.

Having reliable roadside assistance can provide drivers with peace of mind, especially for parents who have newer drivers in the household.

Is Progressive's roadside assistance program comprehensive enough for it to be the only roadside assistance that a driver needs to carry? This article will evaluate what consumers have provided in their Clearsurance reviews of Progressive's roadside assistance.

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What services does Progressive roadside assistance offer?

Progressive’s roadside assistance is additional coverage that you can add to your auto insurance policy. Similar to many other roadside assistance programs offered, their services are actually provided by Agero, which has car-towing contracts with companies across the country.

These service providers offer the ease of contacting an existing network so that even if you are far from home, you'll be able to access emergency roadside assistance.

Progressive notes that the types of assistance available are accessible no matter which type of vehicle you are driving, whether it's a car, motorcycle, RV, or boat.

Coverages and repairs could include: Vehicle towing, fuel delivery, jump-starting a battery or recharge for electric vehicles, flat tire repair, locksmith service, winching service (within 100 feet of the road), and up to one hour of labor on-site.

For customers who have Rental Car Reimbursement as part of their policy, you can also count on Progressive to help handle both towing your vehicle to a qualified repair facility and getting you to a qualified service provider to pick up a rental.

Coverages can vary by state and there might be limits to roadside events, eligible repairs, distance (such as with fuel delivery), miles, etc. As always, it's important to read the fine print to understand the coverages you have, the costs for certain repairs, and to know what's included and excluded when you purchase any type of roadside assistance services.

How are Progressive roadside assistance reviews from consumers?

Progressive has received more than 12,000 consumer reviews on Clearsurance. We looked into the Progressive car insurance reviews that discussed an experience with the company's roadside services.

According to the reviews, a large number of customers are pleased with the service they've received under the roadside assistance program. The most frequently mentioned attributes are short wait times and the low costs, particularly when compared to stand-alone coverages many drivers had purchased in the past. You can see a few of the Progressive roadside reviews we chose to highlight below.

This experience that a Progressive roadside assistance customer is typical of many of the reviews provided. The customer said in the review, “Let me just say their roadside assistance is a dream. Never had to wait more than 30 minutes for help, and even less when stuck in the snow or cold. Absolutely excellent. The bundles make it even better, the price I paid was such a fantastic price for home and auto. would never have thought bundling would make rates so much cheaper. I really respect them showing competitor rates on their site too. very cool and that's what got me to switch in the first place. Their site is like butter to use and their service team is friendly and natural.”

Another driver highlighted something that several reviews mentioned, which is that Progressive roadside assistance kept them updated on progress while they were waiting. If you've ever been stranded by the side of the road, the uncertainty about when someone might show up to help can take over your thought process, so this checking in is well-received.

The customer writes in their review, “Anytime I've had to call Progressive, they've always been very nice and provided great customer service. Progressive also has a low-cost roadside assistance option. I used this service the most and it was always timely, when I locked my keys in the car, ran out of gas or had a blown tire. Progressive kept me informed of the ETA and always called soon after the service arrived to make sure it was satisfactory.”

Beyond locked keys and dead batteries, cars can also slide off the road and get stuck in a ditch. That's what happened to this customer who writes in their review, “Recently my husband accidentally drove off the road a bit and got stuck in a small ditch. We needed road side assistance and Progressive came through within half an hour. We were covered so the assistance was free. It was a great experience and we were thankful for their help.”

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How does the car locksmith service get rated?

The car locksmith service received a significant number of mentions in Clearsurance reviews. If you are locked out of your car, Progressive's roadside assistance coverage can help you get back into your car.

The customer wrote in their Progressive review, “We have roadside assistance through our insurance [Progressive]. When I locked my keys in the car, they quickly sent someone out to my job and my vehicle was unlocked. No problems, I was still able to go home at the same time, no delay. The people actually showed up when they were supposed to.”

To read more company reviews, visit Progressive’s Clearsurance profile, where you will find more than 12,000 Progressive reviews from consumers who've shared their experiences.

What costs are associated with Progressive roadside assistance?

Because Progressive's roadside assistance plan is an additional type of coverage that is optional to add to your policy, the cost could be impacted by a number of factors, including where you live and the availability of a qualified repair shop within the contracted network.

Typically speaking, adding this coverage can be fairly inexpensive: as little as an additional $2 a month to your auto insurance policy. That makes it very affordable and a bargain compared to purchasing stand-alone emergency roadside coverage.

According to a number of reviews that discuss Progressive roadside assistance, it's easy to add roadside coverage to an existing policy by using either the app or the website.

How does Progressive compare to other roadside assistance programs?

Because Progressive roadside assistance is an add-on option for an existing insurance policy, it's tricky to compare it to other roadside programs. This is because, in some states, a driver is required to have full coverage including liability, comprehensive, and collision coverage, before they can opt to add on a service such as roadside assistance.

That said, Progressive's roadside offerings are in line with other similar programs, so you can be reasonably assured that if you run out of gas, lock your keys in your car, or have a flat tire, they will be able to get you back on the road in a decent time frame.

Pay attention to any coverage limits stated in your policy, as Progressive may place some restrictions or limits on the number of times you can use the service, miles they will tow your vehicle, and more.

You can learn more about roadside assistance from some of the best car insurance companies by reading our blog about the best insurance companies for roadside assistance.

Progressive Insurance's roadside option is generally well-received coverage and at a reasonable cost to the policyholder. Even a tow to the nearest repair facility can cost hundreds of dollars for a few miles, so having an emergency roadside assistance plan added to your Progressive auto insurance policy could bring you added peace of mind. You could rest assured knowing that you won't face a steep out-of-pocket cost if one of your vehicles breaks down or you have a flat tire or dead battery.

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