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What You Should Know
- Roadside assistance from Progressive costs $16 a year
- Progressive’s roadside assistance is an add-on to a full coverage car insurance policy
- Customers complain that it takes hours for someone to arrive on the scene to help
It's a nightmare scenario for some. You're driving down the road late at night, you're in unfamiliar territory, and you hear the tell-tale bang of your tire blowing.
Progressive insurance with roadside assistance handles flat tires and a host of other common car problems that often strand people on the side of the road. So if you get a flat tire, Progressive will send someone to assist you.
How much does roadside assistance cost from Progressive? Drivers pay around $1 extra per month to add it to their policies.
Progressive offers a roadside assistance add-on with its full coverage insurance. You must carry comprehensive and collision insurance to add it.
Read the Progressive Insurance roadside assistance reviews below to learn more. Then compare rates with multiple companies to find the best protection for your car. Just enter your ZIP code into our free online quote tool above.
Progressive Roadside Assistance Coverage
Progressive roadside assistance and towing is relatively standard.
As with most plans, Progressive covers towing, battery jump-starts, electric vehicle battery charging, flat tire changes, fuel delivery, locksmith services, and up to an hour of on-scene mechanical work.
You can get a better look at what Progressive can offer you below.
| Roadside Assistance Feature | Feature Details |
|---|---|
| Winching | If your car is stuck in mud, snow, sand, or water, Progressive will pull you free if you’re within 100 feet of a road. |
| Fuel Delivery | If your tank hits E before you make it to a gas station, someone will bring you a full gas can. All you pay for is the gas. |
| Towing | When you can’t drive your car, Progressive will tow it to a nearby mechanic within a 15-mile radius. You pay the difference after 15 miles. |
| Battery Charging for Electric Vehicles | Progressive will tow it to the nearest charging station if your car dies. |
| Battery Jump-Start | Progressive will send someone to jump-start your car if you find yourself with a dead battery. |
| Flat Tire Change | Progressive will dispatch a professional to your location to swap a flat tire for your spare. But, unfortunately, they won’t bring a new tire. |
| Locksmith | Progressive will send a locksmith to get you back in if you lock yourself out of your car. You’ll pay for lost keys separately. |
| On-Scene Mechanical Repairs | You can get up to one hour of mechanical labor for your car. After the hour, you can decide to pay for more work or get towed. |
Progressive insurance add-ons are similar to other insurance companies, but compare Progressive roadside assistance vs. AAA or even Allstate Motor Club, and it's nowhere near as extensive.
The only features that set it apart are:
- Winching: Progressive can pull your vehicle out of mud, snow, water, or sand within 100 feet of a roadway.
- Reimbursement: Progressive reimbursement is very generous when paying policyholders back for out-of-pocket costs.
Progressive offers the same roadside assistance for all vehicles it insures. Progressive motorcycle roadside assistance has the same features as auto, boat, and RV policies.
Progressive RV roadside assistance even extends to alternative vehicles you tow, even if they aren't insured through Progressive. As long as you have roadside assistance, alternative vehicles have towing coverage.
What Progressive Doesn't Cover
Progressive roadside assistance is limited in what it can help with as a relatively standard plan. To start, you need a Progressive auto insurance policy on the vehicle you want to add roadside assistance to.
Progressive roadside assistance is limited in scope, especially to people used to the broader service of AAA. Unlike AAA, Progressive roadside assistance only applies to vehicles listed on your policy. You can't call Progressive towing for help if you're driving a friend or family member's car unless it's on your policy.
How many times can you use roadside assistance with Progressive? As with most roadside plans, Progressive sets limits by your coverage amounts and state law. However, making too many roadside claims in six months can raise your rates.
Progressive Roadside Reimbursement
Progressive roadside assistance reimbursement covers costs if you use a service provider outside of Progressive's network. You may need to pay out-of-pocket first and then seek reimbursement.
To get reimbursed, you need to submit a Progressive roadside assistance claim. You can call the Progressive roadside assistance number, use the app, or file claims online at www.progressiveroadside.com. Include receipts and a description of the services received.
How long does progressive roadside reimbursement take? Reimbursement is usually provided within 10 business days.
Progressive typically covers costs up to a certain limit as specified in your policy. This ensures that policyholders are not left with significant out-of-pocket expenses for emergency roadside issues, making it a valuable feature when you're comparing policies.
Comparing the Cost of Progressive Roadside Assistance
How much is Progressive roadside assistance? Roadside assistance is pretty affordable, at about $16 annually or $1.33/mo extra to your policy.
Progressive roadside assistance prices will depend on your location, what kind of car you drive, how much it costs to repair, and your previous claims history.
While the actual add-on is inexpensive, Progressive requires that you carry comprehensive and collision insurance on your vehicle before you can buy roadside assistance.
How much is Progressive roadside assistance without coverage? You can't buy it without a full coverage policy, and car insurance quotes vary wildly from person to person. The average cost of Progressive full coverage is $116/mo. Adding roadside assistance for Progressive could raise rates to $132/mo or more.
Progressive Roadside Assistance Consumer Reviews
Is Progressive roadside assistance worth it? Unfortunately, Progressive roadside assistance reviews are not overwhelmingly positive. The majority of Progressive’s customers are not impressed.
Story after story paints a picture that Progressive can’t get technicians out to stranded drivers for up to hours. How long does roadside assistance take Progressive? Some customers claim they received a text saying help was on the way, only to wait more than eight hours before anyone showed up.
The positive ones state that starting a claim is easy, and they never have to wait longer than half an hour to get service. Some customers say they waited up to 45 minutes before a technician arrived, but the service was handled so quickly it was still less than an hour.
Happy customers also say that Progressive customer service representatives are friendly and helpful, while displeased people say they are hard to contact and frustrating to deal with.
However, one thing that everyone agrees on is that Progressive’s roadside assistance comes at a great price. How much is roadside assistance with Progressive? Only around $16/yr.
How to Use Progressive Roadside Assistance
Whether it's a flat tire, a dead battery, or an empty tank of gas, you find yourself stuck on the side of the road. If you have Progressive’s roadside assistance, you don’t have to handle the problem alone.
You have two options to start a claim with Progressive auto insurance and roadside assistance:
- The first is to call the Progressive Roadside number and speak with a representative; or,
- You can also begin the process on the Progressive app.
Alternatively, you can seek help yourself, then submit receipts to Progressive later for reimbursement.
Once the request is in, you simply have to wait. Progressive has a network of professionals it uses. You might see a tow truck across the street, but that's not necessarily the Progressive towing company being used.
How many tows with Progressive? That depends on where you live, but most drivers get three free tows in six months. After the third, you must pay Progressive towing costs out of pocket.
While Progressive promises fast service, some customers say you should be ready to wait at least 60 minutes, potentially hours.
After the work is done, your roadside assistance request is considered complete. If a service went over your coverage — for example, you had to be towed more than 15 miles — you’ll receive a bill from the company.
How do you get Progressive roadside assistance?
Getting roadside assistance with Progressive is a simple task.
If you don't have a policy, you can call an insurance representative and start the quote process. Alternatively, you can get an online quote.
If you already have a policy, you can log into your account online and add it to your coverage. Alternatively, you can call roadside assistance through the Progressive phone number.
Roadside assistance may not go into effect the day you buy it, and there may be limits to how many times you can use it. To be sure, speak with a representative before you need to make a claim.
Find Out if Progressive’s Roadside Assistance is Right for You
Is Progressive roadside assistance good? Roadside coverage offers a safety net you can rely on while you're on the road. You have to be a Progressive policyholder to be eligible, but Progressive roadside assistance is a great option for those who have full coverage.
If you’re interested in Progressive’s roadside assistance, you should compare quotes with other companies to ensure you get the best price. When comparing, make sure to look at rates and what each company’s roadside assistance covers.
Enter your ZIP code into our free quote tool today to begin comparing affordable car insurance rates.
Frequently Asked Questions
Does Progressive offer roadside assistance?
Yes, Progressive Roadside Service is available to policyholders who carry full coverage.
What does roadside assistance cover with Progressive?
With Progressive roadside assistance, car lockouts, jump starts, flat tires, and towing are included.
How many times can you use Progressive roadside assistance?
Progressive tow service is limited to three free trips every six months.
Is Progressive roadside assistance free?
Roadside assistance is not free from Progressive, but rates are competitive and typically cost less than $5/mo.
How much does Progressive charge for roadside assistance?
Drivers with full coverage can add roadside assistance for about $16/yr.
How much does a Progressive jump-start cost?
It costs nothing. Battery jump-starts and EV vehicle charging are part of roadside insurance plans from Progressive.
How long does Progressive roadside assistance take?
Progressive roadside assistance wait times vary based on where you live and where your vehicle is stranded. In general, most calls take about 60 minutes to arrive. For service, call the Progressive roadside service number at 1-800-776-2778.
How does Progressive towing reimbursement work?
You need to submit a reimbursement claim. This includes filling out a claim form online and providing necessary documentation, such as receipts and a detailed description of services. If the claim is approved, Progressive processes the reimbursement.