What You Should Know
- Claims ratings are based on customer satisfaction reports about the speed in which claims are handled and overall satisfaction with the resolution
- Most of the top insurance companies in America struggle with their claims ratings
- USAA, American Family, and Travelers have the highest levels of satisfaction for claims, while Allstate and Liberty Mutual have the lowest
When it comes to buying car insurance, people tend to focus on how to get cheap car insurance, but it's also important to look at insurance claims ratings. A company can offer the lowest rates around, but that does you no good if it can’t deliver when you need it.
Read on to learn which of the 10 largest car insurance companies have the best claims ratings. Then, compare quotes with the best to find the perfect auto insurance policy for you. Just enter your ZIP code into our free quote tool today.
Insurance Claims Rating for the Top 10 Auto Insurance Companies in the U.S.
The 10 largest insurance companies in America handle millions of claims every year. Some companies handle claims better than others, which is crucial for customer satisfaction.
Below, you can learn about the best companies for claims satisfaction ratings based on a five-point scale. However, several other factors contribute to how good an insurance company is. For example, GEICO takes the fifth spot for claims satisfaction, but it offers some of the cheapest rates for the average driver.
Still, claims ratings are a good place to start your search for car insurance. Here are the top 10 auto insurance companies in the U.S.
Number 10: Liberty Mutual
Claims Handling Rating: 4.07
Starting this list off is Liberty Mutual Insurance. As with many of the following companies, reviews for Liberty Mutual’s claims process are mixed. Some customers had a great, stress-free experience, while others had to cancel their policy because it was so bad.
Liberty Mutual’s rating is dragged down by its homeowners insurance. Many of the negative reviews about claims are for home insurance. For auto insurance, reviewers are more favorable.
The chief complaint against Liberty Mutual’s claims handling is that it takes longer than customers expect. On the other hand, happy customers say Liberty Mutual representatives were friendly and helpful.
Number 9: Allstate
Claims Handling Rating: 4.14
Allstate insurance shines for how easy it is to start a claim, but that’s where the love ends. Less than half of Allstate’s customers say they are satisfied with the resolution of their claims.
While Allstate has customers all over the country, reviews all tell a similar story. Many Allstate customers leave the company because they are frustrated with long wait times, unresponsive customer service agents, and unfair settlements.
Of course, there are happy customers, too. Although Allstate’s claims process satisfies fewer than half of its customers, the happy customers say they’ve never had better service.
Number 8: Farmers
Claims Handling Rating: 4.15
Farmers Insurance Group tends to have positive ratings for its claims handling, but it suffers from the same problem as many other insurance companies — people don’t like when their rates increase. Unfortunately, filing a claim raises your rates no matter which company insures you.
Some of the negative reviews about Farmers’ claims process state that the insurance adjustor accused policyholders of lying about damage to their car.
Despite some negative reviews, most customers say they are happy with the way Farmers handles claims and describe the company as professional and courteous.
Number 7: Progressive
Claims Handling Rating: 4.17
Progressive insurance offers affordable rates for some high-risk drivers, such as people with DUIs, while other groups like teen drivers see higher rates. Similarly, Progressive’s claims handling ratings are mixed. Some customers think the service is perfect, while others are bitterly disappointed.
Interestingly, some customers appreciate the standard insurance claims process but rate the company lower for its roadside assistance. Progressive’s roadside assistance add-on has a reputation for slow service and poor claims resolution.
For its car insurance, customers tend to be satisfied but unimpressed with the claims process. Claims are paid, but the service isn’t so fast that it leaves a lasting impression.
Number 6: Nationwide
Claims Handling Rating: 4.18
While not all Nationwide customers are happy, there are some touching reviews about representatives reaching out to check on injured policyholders long after the claims process is over.
About half of Nationwide’s customers are satisfied with how easy it is to start a claim and how fast Nationwide handles it.
The other half makes complaints about how often they have to call a representative to get information about their claim. They also say Nationwide is in no hurry to resolve claims, and the process can stretch on for weeks.
Number 5: GEICO
Claims Handling Rating: 4.23
GEICO car insurance remains one of the most popular choices for auto coverage because it offers low rates and has a reputation for excellent customer service.
Unfortunately, GEICO doesn’t do quite as well with its claims handling. About half of GEICO’s customers say they are satisfied with the way GEICO handles and resolves claims. Many customers wish they received more communication, and some people report difficulty contacting a representative.
However, that doesn’t mean that all GEICO’s customers are unhappy. The other half report being taken care of so well that they’ll be customers for life.
Number 4: State Farm
Claims Handling Rating: 4.26
State Farm Insurance consistently ranks highly in every category an insurance company can be judged, so it’s no surprise that State Farm does relatively well with its claims handling.
More than half of State Farm’s customers say they are completely satisfied with the way their claims were handled and how they were resolved. Some customers state they are shocked by how fast they received a payment for a claim.
One of the main complaints about State Farm’s claims handling is that the company doesn’t always provide communication. While claims are resolved, many customers wish they were given more information along the way.
Number 3: Travelers
Claims Handling Rating: 4.31
Travelers Insurance might not be the first name that comes to mind when you shop for car insurance, but this company has made strides to better its claims process. That effort has paid off in claims handling satisfaction rates well above average.
Review after review reveals that Travelers is consistently responding to requests quickly and resolving claims to the satisfaction of all.
Surprisingly, Travelers receives low marks for its customer service. While claims handling satisfaction is high, many customers report feeling unhappy with how they are treated.
Number 2: American Family
Claims Handling Rating: 4.42
American Family Insurance isn’t the largest car insurance provider on this list by a long shot, but it seems to be doing something right. Over 80% of American Family’s reviews are positive, with several customers saying that a customer service representative spent extra time making sure they understood everything.
For the most part, customers are happy with how quickly American Family resolves claims. The company isn’t without complaints, but most focus on payment issues rather than claims handling.
Number 1: USAA
Claims Handling Rating: 4.70
Over 80% of customer reviews rank their experience with USAA as excellent, and it’s not hard to see why. USAA Insurance consistently delivers excellent customer service to its members with every insurance product it sells.
Most USAA customers say that they are completely satisfied with the way their claim was handled. Not only does USAA handle claims quickly, but they also keep their customers up to date every step of the way.
The only thing that stops USAA from being one of the biggest insurance companies in the country is that only active or retired military members and their families are eligible for coverage.
Which companies have the worst claims ratings?
Determining which companies have the worst claims ratings is a little tricky. You can look at companies that are consistently named the worst in America for customer satisfaction. These include:
- Kemper PC companies
- Horace Mann Insurance group
- MAPFRE North America
- National General Companies
- Liberty Mutual
These companies are rated by their overall level of customer satisfaction, which includes claims ratings. It also considers pricing, customer service, ease of use, and other factors.
Find Insurance That Pays Claims Quickly
People buy car insurance to protect their vehicles and themselves if anything happens on the road. While finding a low price is important, making sure the company you choose can handle your claim is equally valuable.
You might have a better idea of where to look for insurance now that you know how the top 10 auto insurance companies in the United States handle claims. Compare rates with as many companies as possible to find the best rates and plans by using our quote comparison tool today. Just enter your ZIP code below.
Frequently Asked Questions
Which insurance company has the best claim rate?
USAA has the best insurance claims rating from customers.
Is Geico good at paying claims?
Geico is in the middle of our ranking for paying claims, so while it's not the best, it's also not the worst.
What is a good claim rate?
A good claim rate is any percentage higher than 90%, as this means the company pays out the majority of its claims.