Why do customers rate Lemonade Insurance so highly?


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UPDATED: 2020-10-16T00:06:04.185Z
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A photo of the inside of an apartment with Lemonade renters insurance.

Lemonade Insurance is a newer insurance company that differentiates itself from other insurance companies through its business model. Lemonade Insurance focuses on its technology, using artificial intelligence to provide quotes and services through its website and mobile app.

Lemonade’s business model also differs in how it pays for claims and expenses. When you pay your premium, Lemonade assesses a flat fee to pay for expenses, and then designates the balance of the premium to pay for claims. Any money that remains that wasn’t used for claims is donated to select charities. This is called the Lemonade Giveback program.

Lemonade is consistently a top pick for renters and home insurance based on feedback from the Clearsurance community. This blog digs into why customers love Lemonade and what they say in their reviews.

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Is Lemonade Insurance good?

Clearsurance customers rate Lemonade very highly. Out of a possible five stars, Lemonade’s average rating is 4.85. Lemonade is ranked as the number one renters insurance company in many states, according to Clearsurance reviews. In 2019, Clearsurance named Lemonade the Most Innovative Insurer.

Lemonade Insurance reviews are overwhelmingly positive, with 90 percent of reviews rated as “excellent,” and only 2.7 percent of the reviews provide a rating tagged as “poor.”

The company aims to provide considerable transparency on the insurance process. To that end, Lemonade writes blog posts calling themselves out when they don’t meet customer expectations. These “transparency review” posts highlight successes and failures and they map out how the company plans to improve.

Lemonade offers renters insurance and homeowners insurance. It also recently started offering pet insurance.

Lemonade renters insurance reviews

Renters insurance is important to have, and in fact, many landlords will require renters to provide proof of insurance coverage before they can sign a lease. However, since Lemonade renters insurance is fairly new to the market, it’s not available in every state yet. Lemonade customers are enthusiastic with their praise of Lemonade renters insurance, so if you’re looking for a renters insurance policy, it would be smart to check and see if Lemonade offers policies in your state on Lemonade’s Clearsurance profile page.

Here are some examples of positive Lemonade renters insurance reviews:

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Above Lemonade renters insurance review on Clearsurance by user Toyin.

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Above Lemonade renters insurance review on Clearsurance by user Zsahinoglu.

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Above Lemonade renters insurance review on Clearsurance by user Imax622.

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Are there any unhappy Lemonade renters insurance customers? Well, yes. Although there aren’t many complaints about Lemonade renters insurance, there are some, most of which have to do with claims experiences.

Here is an example:

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Above Lemonade renters insurance review on Clearsurance by user Ank041.

Read all Lemonade renters insurance reviews on Clearsurance.

Lemonade Homeowners Insurance Reviews

Lemonade offers home insurance policies in a number of states. As with Lemonade renters insurance, Lemonade homeowners insurance is not yet available in every state, so if you are searching for a new homeowner policy, you’ll first need to verify that Lemonade provides policies in your state, which you can do on Lemonade’s profile page.

Similar to renters insurance, Lemonade homeowner insurance reviews are largely positive. You can see a sample of the Lemonade homeowners insurance reviews below.

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Above Lemonade home insurance review on Clearsurance by user Monk2020.

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Above Lemonade home insurance review on Clearsurance by user Cshaw.

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Above Lemonade home insurance review on Clearsurance by user arcangely2k.

Even the best companies can have some unhappy customers. Here is an example of a negative Lemonade home insurance review.

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Above Lemonade home insurance review on Clearsurance by user Andrew2222.

Read all Lemonade home insurance reviews on Clearsurance.

Lemonade provides coverage for homeowners and renters, with a heavy reliance on artificial intelligence to make the process of applying and claims faster. The reason customers love Lemonade so much is because of its ease of use and customer service, according to the reviews.

While there may be some hiccups for some customers, in general, most people are very satisfied with Lemonade’s fast claims handling and quick process to buy a policy online, even right from their phone.

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Image source: mama_mia/shutterstock.com

The content on this site is offered only as a public service to the web community and does not constitute solicitation or provision of legal advice. This site should not be used as a substitute for obtaining legal advice from an insurance company or an attorney licensed or authorized to practice in your jurisdiction. You should always consult a suitably qualified attorney regarding any specific legal problem or matter. The comments and opinions expressed on this site are of the individual author and may not reflect the opinions of the insurance company or any individual attorney.

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