SafeAuto is based in Columbus, Ohio, and provides car insurance in 20 states. The company is dedicated to providing outstanding customer service that is available 24/7. Safe Auto offers many flexible payment options so you can choose the best one for you. Get a quote for Safe Auto Insurance
SafeAuto's insurance agents are available for claims support over the phone. Call the SafeAuto phone number at 1-800-723-3288. Agents are also available 24/7 to file SR-22 Insurance coverage for drivers required to provide such documentation.
Keep reading our SafeAuto insurance review to learn about coverages, obtain a quote, report a claim, make a payment, manage a policy, and more. Many of these services are conveniently available through the SafeAuto app available for iOS and Android users.
SafeAuto Financial Ratings
SafeAuto is a subsidiary of National General Insurance, which has a Superior A+ financial rating from A.M. Best. It is a stable insurer that you can trust to pay out on claims.
However, SafeAuto customer service regarding claims service is lacking with numerous policyholder complaints. Keep reading for a full SafeAuto review of customer satisfaction below.
SafeAuto Customer Service
The National Association of Insurance Commissioners (NAIC) examines customer complaints every year, and SafeAuto receives six times more complaints than other insurers. It's parent company, National General, also receives six times more complaints than average.
National General is also one of the worst performing companies for claims satisfaction in the annual J.D. Power survey. It ranked in the bottom five last year, compared to Erie vs. SafeAuto, which was the top company.
This is worrisome if you ever need to file a claim. Many customers report slow processing times and unavailable agents.
If you need to file a claim, call the SafeAuto claims phone number at 1-800-723-3288.
SafeAuto Mobile App
SafeAuto customers use the DIrectAuto mobile app to process SafeAuto quick pay and access policy information and claims.
The mobile app receives mediocre ratings of 3.7/5 with Android users and 2.4/5 with Apple users. The most common complaints are difficulties logging in and the app losing payments, requiring policyholders to send bank statements to insurance agents.