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How do customers rate Safe Auto Insurance Company?

are likely to renew their policy
are likely to renew their policy
are likely to renew their policy

Safe Auto Insurance Company ratings and coverages

SafeAuto is based in Columbus, Ohio, and provides car insurance in 20 states. The company is dedicated to providing outstanding customer service that is available 24/7. Safe Auto offers many flexible payment options so you can choose the best one for you. Get a quote for Safe Auto Insurance

SafeAuto's insurance agents are available for claims support over the phone. Call the SafeAuto phone number at 1-800-723-3288. Agents are also available 24/7 to file SR-22 Insurance coverage for drivers required to provide such documentation.

Keep reading our SafeAuto insurance review to learn about coverages, obtain a quote, report a claim, make a payment, manage a policy, and more. Many of these services are conveniently available through the SafeAuto app available for iOS and Android users.

SafeAuto Financial Ratings

SafeAuto is a subsidiary of National General Insurance, which has a Superior A+ financial rating from A.M. Best. It is a stable insurer that you can trust to pay out on claims.

However, SafeAuto customer service regarding claims service is lacking with numerous policyholder complaints. Keep reading for a full SafeAuto review of customer satisfaction below.

SafeAuto Customer Service

The National Association of Insurance Commissioners (NAIC) examines customer complaints every year, and SafeAuto receives six times more complaints than other insurers. It's parent company, National General, also receives six times more complaints than average.

National General is also one of the worst performing companies for claims satisfaction in the annual J.D. Power survey. It ranked in the bottom five last year, compared to Erie vs. SafeAuto, which was the top company.

This is worrisome if you ever need to file a claim. Many customers report slow processing times and unavailable agents.

If you need to file a claim, call the SafeAuto claims phone number at 1-800-723-3288.

SafeAuto Mobile App

SafeAuto customers use the DIrectAuto mobile app to process SafeAuto quick pay and access policy information and claims.

The mobile app receives mediocre ratings of 3.7/5 with Android users and 2.4/5 with Apple users. The most common complaints are difficulties logging in and the app losing payments, requiring policyholders to send bank statements to insurance agents.

Safe Auto Insurance Company strives to provide the cheapest car insurance types for every driver. However, SafeAuto reviews find more expensive rates since the company caters to high-risk drivers.

The good news is that drivers with accidents or DUIs get better rates with SafeAuto than other companies.

If you compare Nationwide and Allstate vs. SafeAuto after a DUI, SafeAuto insurance quotes are nearly $100 less per month at $170.

Teens also get cheaper car insurance quotes from SafeAuto than with other companies. SafeAuto quotes are half the national average for teens at around $370/mo. This is also $500 cheaper than Progressive vs. SafeAuto.

Even when its competitors are cheaper than the average teen insurance rate, SafeAuto still comes out on top. Nationwide vs. SafeAuto is $100 cheaper and American Family vs. SafeAuto is $150 cheaper.

Use our free comparison tool above to see how much car insurance costs with companies in your area and compare it with the SafeAuto quote above to see which is the best price.

What discounts are available from SafeAuto Insurance?

SafeAuto Insurance strives to provide customers the right insurance coverage at the right price. They offer a variety of discounts and payment options for their customers, though the discounts do vary by state.

  • Multi-Vehicle Discount: Insuring more than one vehicle with SafeAuto Insurance could qualify customers for insurance discounts
  • New Business Transfer Discount: Switching from another insurer to Safe Auto Group Agency Inc. could qualify customers for a discount
  • Homeowner Discount: Buying SafeAuto homeowners insurance qualifies customers for an auto insurance discount. Drivers with SafeAuto renters insurance also qualify.

This discount list isn't as extensive as say, AAA vs. SafeAuto, but you may still find what you need. Compare discounts and rates with multiple companies before you decide to buy.

What coverages does Safe Auto Insurance Company offer?

Safe Auto Insurance Company proves the three main types of car insurance:

  • Liability Insurance: Pays for damage and injuries you cause to others in an accident and is mandatory in most states.
  • Collision insurance: Pays for damage to your vehicle from collisions with another car or object, regardless of fault.
  • Comprehensive insurance: Protects against non-collision-related incidents and a wide range of damages beyond your control, including vandalism and natural disasters.
  • Personal Injury Protection/Medical Payments Coverage: Covers medical bills after an accident for driver and passengers. Some states require it as part of minimum car insurance.
  • Uninsured/Underinsured Motorist Protection: Pays for damages caused by an uninsured or hit-and-run driver and may be required in your state.

SafeAuto also files SR-22 insurance for high-risk drivers. You may also be interested in SafeAuto non-owners insurance if you don't own a vehicle but rent or borrow one regularly.

It may not offer as many policy options as larger insurance companies, so always compare companies to ensure you pick the provider that has the exact coverage you need. For example, if you compare State Farm vs. SafeAuto, you'll find that State Farm offers more types of coverage and discounts.

Other Types of SafeAuto Insurance Coverage

Drivers can earn bundling discounts when they buy SafeAuto car insurance and another type of policy. The most popular bundle includes SafeAuto home insurance.

But SafeAuto offers a suite of products. Learn more about SafeAuto motorcycle insurance and other types of policies below.

Bear in mind that coverage options and availability vary by state, so SafeAuto insurance in Ohio may not have the same options as SafeAuto in Pennsylvania or Texas.

SafeAuto Insurance Reviews: The Bottom Line

Before making any final decisions on your insurance company, it is important to learn as much as you can about your local insurance providers and compare their rates with SafeAuto car insurance quotes.

Ask yourself the following before you buy car insurance:

  • What is the best coverage plan for me/my family/my situation?
  • What are the minimum coverage requirements in my state and what form of coverage do you recommend?
  • Does the company offer any bundle discounts if I buy both auto insurance and home insurance?
  • What is the average car insurance rate in my city?

Before making any big insurance decisions, use our free tool to compare insurance quotes near you. It's simple, just plug in your ZIP code and we'll do the rest!

SafeAuto Insurance FAQs

What is the SafeAuto Insurance phone number?

The phone number for SafeAuto is 1-800-SAFEAUTO (1-800-723-3288).

Is SafeAuto car insurance full coverage?

Yes, SafeAuto full coverage includes liability, comprehensive, and collision insurance. Policyholders can also add extra optional coverages to their Safe Auto car insurance policy, including roadside assistance and towing, rental car coverage, accidental death, and uninsured and underinsured motorists coverage.

Is SafeAuto a standard insurance company?

In general, car insurance with SafeAuto is designed for high-risk drivers. It offers non-standard car insurance coverage as well as minimum limit insurance requirements policies.

Does SafeAuto have SR-22?

SafeAuto SR-22 insurance is available if your state's DMV requires it. You might need SR-22 after you were involved in an accident or DUI or didn't have the minimum car insurance required in your state. Some insurance companies won't offer it, but SafeAuto SR-22 coverage is available to high-risk drivers who need it.

Where is SafeAuto located?

The SafeAuto company headquarters are located in Columbus, Ohio. But you can still find SafeAuto insurance near you because it offers car, homeowners, renters, motorcycle, business, health, and life insurance in many states across the United States.

What states is SafeAuto insurance available?

SafeAuto is available in 20 states:

  • Alabama
  • Arkansas
  • California
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Louisiana
  • Maryland
  • Michigan
  • Mississippi
  • Missouri
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington

If you're looking for SafeAuto in Louisville, KY you will have to find another company.

Coverage isn't available in Kentucky, but you can use our free comparison tool above to compare cheap Kentucky car insurane quotes.

Why did SafeAuto change its name?

The Safe Auto Insurance Company, commonly referred to as SafeAuto, was acquired by Allstate in 2021 but will continue operating under the SafeAuto name. Depending on where you live, SafeAuto Insurance may redirect drivers to DirectAuto to buy coverage.

How do I make a SafeAuto payment?

Policyholders can make insurance payments over the phone by calling the SafeAuto number (1-800-SAFEAUTO) or in-person at any local DirectAuto or SafeAuto insurance office. You can also send payments with SafeAuto pay online through the DirectAuto website or SafeAuto mobile app. Just use your SafeAuto login to access policy accounts.

How do I file SafeAuto claims?

To file SafeAuto insurance claims, call 1-800-723-3288. The information you'll need to file a SafeAuto claim is:

  • The date, time and location of the accident
  • The year, make and model of the vehicles involved in the accident
  • The names, addresses, and phone numbers of all drivers and passengers involved in the accident including information regarding any injured people Insurance information of drivers
  • A summary of how the accident happened

When you file, you'll be assigned a claims adjuster who will communicate with you throughout the process. They may give you a separate SafeAuto claims adjuster number so you can reach them quickly.

How do I find SafeAuto near me?

Use our free car insurance comparison tool above to find out if SafeAuto or other insurance providers are available in your area. We will help you find affordable car insurance from the best company near you.

How do I get a SafeAuto car insurance quote?

You can call an agent or visit the DirectAuto website to request a SafeAuto insurance quote. Enter your ZIP code above to start comparing free insurance quotes from local companies right now.

What states does Safe Auto Insurance Company do business in?

Safe Auto Insurance Company sells car and motorcycle insurance in 20 states. See the state Safe Auto Insurance Company sells in below and click the link to see how Safe Auto Insurance Company compares to the other top companies in that state.

Safe Auto Insurance Company mission

We strive to provide caring, professional, knowledgeable, responsible, and dedicated customer service to help make insurance affordable to every driver, no matter what their situation.

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