Infinity Insurance Agency is a Kemper-owned agency that helps drivers shop for auto insurance, including coverage options for drivers who may not qualify for standard coverage.
Since many nonstandard or high-risk drivers pay more for car insurance, quotes through Infinity may be higher than quotes from standard insurers.
Infinity was acquired by Kemper in 2018 and has since transitioned to Infinity Insurance Agency, Inc. The Infinity name may still appear in some states and policy materials, but Infinity now operates as an agency rather than a direct insurance carrier.
Whether you're shopping for auto insurance or exploring other insurance products, online reviews can help you understand what to expect. Keep reading our Infinity car insurance review to learn about policy options, customer experience, and how to compare free insurance quotes.
Infinity Insurance Reviews & Ratings
Infinity Insurance Agency connects drivers with personal and commercial auto coverage options, including policies that may work for high-risk drivers. Depending on the carrier issuing the policy, drivers may be able to get SR-22 filing support or other nonstandard coverage options.
Infinity Insurance Customer Service
Infinity customer service reviews are generally poor, with many complaints focusing on communication, policy support, billing, and claims issues. Since Infinity now operates as an agency, the customer experience may depend on both the agent and the carrier that issues the policy.
If you have a question about a quote, policy change, or general service issue, you can call the Infinity Insurance Agency customer service number at 1-800-690-3818.
Infinity Insurance Claims Reviews
Infinity Insurance Agency does not handle claims directly as the insurance carrier. To file a claim, customers must contact the carrier that issued their policy. If the policy is issued by Kemper, claims may go through Kemper’s claims department.
So, claims experience can vary depending on your carrier, adjuster, and policy.
Before buying a policy through Infinity, ask which company will issue the policy and how claims, billing, and customer support are handled.