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How do customers rate Infinity Insurance Agency (IIA)?

are likely to renew their policy
are likely to renew their policy
are likely to renew their policy

Infinity Insurance Agency (IIA)

Infinity Insurance Agency is a Kemper-owned agency that helps drivers shop for auto insurance, including coverage options for drivers who may not qualify for standard coverage.

Since many nonstandard or high-risk drivers pay more for car insurance, quotes through Infinity may be higher than quotes from standard insurers.

Infinity was acquired by Kemper in 2018 and has since transitioned to Infinity Insurance Agency, Inc. The Infinity name may still appear in some states and policy materials, but Infinity now operates as an agency rather than a direct insurance carrier.

Whether you're shopping for auto insurance or exploring other insurance products, online reviews can help you understand what to expect. Keep reading our Infinity car insurance review to learn about policy options, customer experience, and how to compare free insurance quotes.

Infinity Insurance Reviews & Ratings

Infinity Insurance Agency connects drivers with personal and commercial auto coverage options, including policies that may work for high-risk drivers. Depending on the carrier issuing the policy, drivers may be able to get SR-22 filing support or other nonstandard coverage options.

Infinity Insurance Customer Service

Infinity customer service reviews are generally poor, with many complaints focusing on communication, policy support, billing, and claims issues. Since Infinity now operates as an agency, the customer experience may depend on both the agent and the carrier that issues the policy.

If you have a question about a quote, policy change, or general service issue, you can call the Infinity Insurance Agency customer service number at 1-800-690-3818.

Infinity Insurance Claims Reviews

Infinity Insurance Agency does not handle claims directly as the insurance carrier. To file a claim, customers must contact the carrier that issued their policy. If the policy is issued by Kemper, claims may go through Kemper’s claims department.

So, claims experience can vary depending on your carrier, adjuster, and policy.

Before buying a policy through Infinity, ask which company will issue the policy and how claims, billing, and customer support are handled.

Infinity Low-Cost Car Insurance

Infinity Insurance Agency may help drivers find affordable car insurance, including options for high-risk drivers who may have trouble qualifying for standard coverage.

However, Infinity does not directly underwrite policies as a carrier, so your rate will depend on the insurance company that issues your policy.

High-risk auto insurance is usually more expensive than standard coverage. Besides your driving record, other factors that may affect quotes through Infinity include:

  • Age and gender
  • Vehicle make and model
  • Annual mileage
  • ZIP code
  • Coverage limits and deductible
  • The carrier issuing the policy

You can call Infinity Insurance Agency to request a quote or get connected with an agent. If your quote is too expensive, try these steps to look for cheaper car insurance:

  • Increase Your Deductible: Drivers who agree to pay more in the event of claim are less risky and get cheaper rates.
  • Bundle Your Policies: If the carrier offers other types of insurance, such as homeowners or renters insurance, ask whether bundling could qualify you for a discount.
  • Shop Around and Compare Quotes: Compare quotes from at least three companies or agencies to see which carrier offers the best fit for your needs.

A policy purchased through Infinity may not be the cheapest option near you, so always compare quotes online from different companies and agencies before you buy.

Infinity Insurance Agency (IIA) Coverage Options

Infinity Insurance Agency can help drivers shop for standard auto insurance coverage options, though the exact coverages available depend on the carrier that issues the policy. Common auto insurance options may include:

  • Collision insurance
  • Comprehensive insurance
  • Liability insurance
  • Uninsured/underinsured motorist protection

If you buy a policy through Infinity, ask the agent or carrier about full coverage options. Adding collision and comprehensive coverage will usually raise your rates, but you may need them if you have an auto loan or lease.

Don’t forget to ask about possible multi-policy discounts. Because Infinity operates as an agency, bundling options may depend on the carrier and the types of policies available in your state. Other policies that may qualify for a bundling discount could include:

  • Business insurance
  • Homeowners insurance
  • Motorcycle insurance
  • Renters insurance

Explore more insurance policy options available through Infinity below.

Infinity Insurance Review: Final Thoughts

Infinity Insurance Agency is not the only option near you. Even if you are a high-risk driver, compare car insurance quotes from other agencies and carriers, especially if claims service and customer support are important to you.

Since Infinity now operates as an agency, the company you buy from may not be the company that handles your claims. Your rate, coverage options, billing process, and claims experience can depend on the carrier that issues your policy.

Before buying, ask which carrier will underwrite the policy and how claims, payments, and policy changes are handled.

Getting a quote is much simpler than you might think. You can enter your ZIP code and answer a few questions to get multiple quotes at once. Your quote will also be more accurate if you are honest about your age, driving history, and the kind of car you drive.

Frequently Asked Questions

Is Infinity Insurance owned by Kemper?

Yes, Infinity Insurance Agency is part of Kemper. Kemper acquired Infinity Property and Casualty Corporation in 2018, and Infinity now operates as Infinity Insurance Agency, Inc.

Is Infinity insurance good?

Infinity Insurance Agency may be useful for drivers who need help finding nonstandard or high-risk auto insurance. However, customer reviews and complaints are mixed, and the customer experience may depend on the agent and the carrier that issues your policy.

What is the Infinity Insurance claims phone number?

Infinity Insurance Agency says customers should file a claim with the insurance carrier that issued their policy. If your policy is issued by Kemper, you can report a claim through Kemper’s claims department.

Is there an Infinity Insurance app for filing claims?

No. Infinity now operates as an agency, so claim filing and claim status updates depend on the carrier that issued your policy. Ask your agent or carrier how to report a claim and check its status before you buy.

Where can I find Infinity auto insurance near me?

Infinity Insurance Agency can help drivers shop for auto insurance, but availability depends on your state, the carrier, and the type of policy you need. Kemper also offers auto insurance products in some markets through its own brand and affiliated companies.

Does Infinity have roadside assistance?

Roadside assistance may be available depending on the carrier and policy you choose. If your policy is issued by Kemper, roadside assistance may be available through Kemper for an added cost. Ask whether towing, tire changes, locksmith service, and other roadside benefits are included before adding the coverage.

How do I make an Infinity car insurance payment?

Infinity Insurance Agency says customers can make payments over the phone through its customer service team at 1-855-478-3705. If your policy is issued by Kemper or another carrier, you may also need to pay directly through that carrier’s website, app, or billing department.

How do I get Infinity car insurance quotes?

You can call Infinity Insurance Agency to request a quote from an agent, or enter your ZIP code to compare free quotes from local companies and agencies near you.

Does Infinity insure classic or collector cars?

Infinity Insurance Agency does not appear to specialize in classic or collector car insurance. If you need coverage for a classic, antique, or collector vehicle, compare quotes from carriers that specifically offer collector car policies.

What states does Infinity Insurance Agency (IIA) do business in?

Infinity Insurance Agency (IIA) sells car insurance in 7 states and motorcycle insurance in 1 state. See the state Infinity Insurance Agency (IIA) sells in below and click the link to see how Infinity Insurance Agency (IIA) compares to the other top companies in that state.



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