CoverHound: Compare Insurance Services and Customer Ratings in 2024

CoverHound is not just an insurance quote comparison website, it’s also a licensed insurance agency. That may not sound like a big deal, but it’s actually an important distinction. It means CoverHound can do more than show you insurance quotes; it also can sell you insurance policies, saving you time and, potentially, money.

CoverHound offers quotes for auto insurance, home and renters insurance, as well as business, cyber and life insurance. The company has direct relationships with insurance carriers, including big names like Progressive, Liberty Mutual, and Chubb. These partnerships allow CoverHound to show real-time rates and to sell policies on behalf of these insurance carriers.

CoverHound was founded in 2010 and is based in San Francisco.

What customers say about CoverHound

CoverHound has been registered with the non-profit Better Business Bureau (BBB) since 2013. As of April 3, 2018, CoverHound has only two customer reviews on the BBB’s website, but they are good ones: its composite customer rating is 4.34 out of 5. CoverHound has generated four total complaints since 2013, with one complaint related to advertising/sales issues, one complaint related to billing/collection issues and two complaints related to problems customers have experienced with products and services.

On Yelp.com, CoverHound has a composite rating of 4 out of 5 stars, with a total of ten customer reviews since in 2015. These reviews fall at either end of the spectrum: two are one-star reviews, while eight are five-star reviews.

The most common customer sentiments posted on Yelp are “easy,” “best rate,” “highly recommend,” “user friendly website,” “responsive service,” “hassle-free process,” and “fast and painless.”

Of the two one-star reviews, one reviewer complained about CoverHound’s “hidden policies,” and the other reviewer claimed to have found a better rate directly from Progressive Insurance. A CoverHound representative did respond to the first negative review, which was published on August 28, 2015.

Meanwhile, a recent Clearsurance survey of 49 users of CoverHound returned very positive results. CoverHound earned an overall rating of 4.43 out of 5 from these customers, with 83.7% of respondents reporting an overall positive experience using Coverhound. A very high number, 91.8%, of respondents saying they were completely comfortable with how their information was used by the company. Of the survey group, 75.5% percent of respondents said that using CoverHound made for a better experience than if they had chosen not to used them.

What its employees say about CoverHound

As of April 1, 2018, the employee rating and review website Glassdoor.com, rates CoverHound with 3.9 out of 5 stars, based upon fourteen employee reviews.

Seventy-three percent of those employees said they would recommend CoverHound to a friend. And of the twelve CoverHound employee reviewers who answered, 92 percent said they approve of CEO Keith Moore.