What customers say about Compare.Com
As of April 3, 2018, a review of the Better Business Bureau (BBB) indicates that Compare.com has a grade of A+, the highest grade given by the BBB. Compare.com has received only one negative review and one complaint since registering with the BBB in 2013.
On Yelp.com, Compare.com has four reviews dating back to June 21, 2016. Due to the small number of reviews, Compare.com has not received an overall rating from the review site. In the past twelve months, dating back to April 3, 2018, the company has received three five-star ratings from customers. The most common customer sentiment from these three reviews is that Compare.com is “easy to use,” “helpful,” “saved money” and was “easy to navigate”.
Compare.com does show one negative, one-star review on Yelp.com from June 21, 2016. The reviewer complained of receiving only four price quotes from the 52 insurance companies available on Compare.com’s platform. The reviewer also complained that their particular make of automobile was not available in a drop down box selection, so Compare.com advised its customer to call to receive a quote.
Overall, Compare.com representatives actively engage with their customers, satisfied or not, and provide online feedback in the form of reviews.
And a recent Clearsurance survey of 238 Compare.com users was equally positive. Compare.com received positive reviews from 79.8% of the survey respondents, earning an overall rating of 4 (out of 5) from these users.
Of the Compare.com users, 74.4% said they were completely comfortable with how their personal information was used by the company. Similarly, 77.3% of Compare.com users said that using Compare.com made for a better experience than if they had chosen not to use the site.
Of the Compare.com users, 61% said they would recommend the company to a friend.
